At Xterra Health ("we", "us", "our"), we are committed to protecting the privacy of the veterans and individuals who use our services. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and contact forms.

1. Information We Collect

When you submit a contact form or reach out to us, we may collect:

•       Full name

•       Email address

•       Phone number (optional — provided voluntarily)

•       Type of condition or service needed

•       Any other information you include in your message

We also collect limited technical information automatically:

•       IP address and browser type for website security and analytics

•       Cookies to improve website performance

2. How We Use Your Information

We use your information only for the following purposes:

•       Respond to your inquiry and provide requested services

•       Schedule and coordinate your provider appointment

•       Send service-related SMS notifications — appointment confirmations, case status updates, missed call alerts, and follow-up communications related to your VA Nexus Letter request

•       Provide customer support

•       Improve our services

We do not send marketing or promotional messages. SMS communication is strictly transactional and service-related.

3. SMS Consent & Communications

Consent: By checking the SMS consent checkbox on our contact form, you consent to receive non-marketing, transactional text messages from Xterra Health. The consent checkbox is never pre-selected and is always optional — you can submit the form without consenting to SMS.

Message Types: Inquiry responses, appointment confirmations, case status updates, missed call alerts, and service-related notifications only.

Opt-Out: Reply STOP at any time to unsubscribe. You will receive one confirmation and no further messages will be sent.

Support: Reply HELP for assistance, or contact us at (220) 270-6090 or [email protected].

Rates: Message & data rates may apply.

Frequency: Message frequency varies based on your interaction with our services.

4. How We Share Your Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your information only with:

•       Licensed healthcare providers in our network who conduct your evaluation and prepare your Nexus Letter

•       Service providers (such as CRM and SMS platforms) strictly for business operations — all are contractually required to protect your data

•       Authorities when required by law

5. Healthcare Disclaimer

The information provided by Xterra Health is for informational purposes only and does not create a physician-patient relationship. No medical diagnosis, advice, or treatment is rendered through this website or via SMS. Any professional opinion is based solely on the records and information provided to Xterra Health. This content is not a substitute for in-person medical evaluation by a qualified healthcare professional.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission over the internet is completely secure.

7. Your Privacy Rights

You have the right to access, correct, or request deletion of your personal information. You may withdraw SMS consent at any time by texting STOP or contacting us directly.

To exercise any of these rights, contact us at [email protected] or (220) 270-6090.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the Effective Date and post the revised policy on our website.

10. Contact Us

Xterra Health

Phone: (220) 270-6090

Email: [email protected]

Address: 150 S Broadway Ave, Salem OH 44460

Last Updated: 01-04-2026